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Absenteeism Reports

Product Team
  • Updated

Absenteeism_Reports.png

The Absenteeism Reporting Tool is a tool used to be able to compute for the rate of unplanned absence due to sickness or other causes in a given time period. The Absenteeism % is computed as SUM of Total Absent Hours / SUM of Total Work Hours.

 

Executive Summary Tab

The "Executive Summary" Dashboard provides absenteeism percentages and trends in different time periods whether it would be daily, weekly, monthly, and year to date.

To view the "Executive Summary" report, follow these steps:

  1. Log into Vision.
  2. Navigate to: My Pod -> Agent Attendance & Absenteeism -> Absenteeism Reports.
  3. Select the Executive Summary tab.
  4. Using the filters in the top-right corner, select the following:
      • Select Client.
      • Select MU Set.
      • Select Management Unit.
  5. You can narrow down your results further by using the filters to the left:
      • Select Site.
      • Select Country.
      • Select GEO Location.
      • Select Vertical.
      • Select Channel.
      • Select Team Lead.

Previous Week Overview Tab

The "Previous Week" dashboard offers a daily breakdown of the previous week's absenteeism related activities. It presents the absenteeism percentages, total scheduled hours, total work hours, total absent hours and other activities. In addition, this allows the user to be able to provide an agent stack ranking based on a chosen measure.

To view the "Previous Week Overview" report, follow these steps:

  1. Log into Vision.
  2. Navigate to: My Pod -> Agent Attendance & Absenteeism -> Absenteeism Reports.
  3. Select the Previous Week Overview tab.
  4. Using the filters in the top-right corner, select the following:
      • Select Client.
      • Select MU Set.
      • Select Management Unit.
  5. You can narrow down your results further by using the filters to the left:
      • Select Site.
      • Select Country.
      • Select GEO Location.
      • Select Channel.
      • Select Team Lead.
      • Select Vertical.
  6. In the "Previous Week Details" section, you can narrow down your results further using the dropdown menu. You can sort and view your data by selecting one of the following menu options:
      • Select Client.
      • Select Channel.
      • Select Management Unit.
      • Select Geo Location.
      • Select Country.
      • Select Site.
      • Select Vertical.
      • Select Team Lead.
      • Select None.
      • Select MU Set.
      • Select Agent Name.
  7. In the "Agent Stack Ranking" section, you can narrow down your results further using the dropdown menu. You can sort and view your data by selecting one of the following menu options:
      • Select Work.
      • Select Total Absent.
      • Select Late.
      • Select Early Out.
      • Select NCNS.
      • Select CallOut.
      • Select Additional Hours.
      • Select MIA.

Historical Absenteism Overview Tab

  1. Log into Vision.
  2. Navigate to: My Pod -> Agent Attendance & Absenteeism -> Absenteeism Reports.
  3. Select the Historical Absenteeism Overview tab.
  4. Using the filters in the top-right corner, select the following:
      • Select Client.
      • Select MU Set.
      • Select Management Unit.
  5. You can narrow down your results further by using the filters to the left:
      • Select Site.
      • Select Country.
      • Select GEO Location.
      • Select Channel.
      • Select Team Lead.
      • Select Vertical.
      • Select Date Range.
  6. Located directly below the Date Range filter are two additional filters that you can use to narrow down your results further.
      1. In the first dropdown menu, you can filter and sort your results by selecting one of the following menu options:
          • Daily
          • Weekly
          • Monthly
      2. In the second dropdown menu, you can filter and sort your results by selecting one of the following menu options:
          • Client
          • Channel
          • Management  Unit
          • Geo Location
          • Country
          • Site
          • Vertical
          • Team Lead
          • None
          • MU Set
          • Agent Name

Absenteeism Overview Tab

The "Absenteeism Overview" dashboard provides more details with regards to absenteeism. This is divided into two parts. A summary table which gives in-depth computation on the total occurrences of absenteeism activities and hours accumulated as well. The second part would be the Absent Hours Percentage on the right side. This allows users to see what type of absent activity plays a factor on their total absent hours.

To view the "Absenteeism Overview" report, follow these steps:

  1. Log into Vision.
  2. Navigate to: My Pod -> Agent Attendance & Absenteeism -> Absenteeism Reports.
  3. Select the Absenteeism Overview tab.
  4. Using the filters in the top-right corner, select the following:
      • Select Client.
      • Select MU Set.
      • Select Management Unit.
  5. You can narrow down your results further by using the filters to the left:
      • Select Site.
      • Select Country.
      • Select GEO Location.
      • Select Channel.
      • Select Team Lead.
      • Select Vertical.
      • Select Date Range.
  6. In the "Summary" section, you can narrow down your results further by selecting one of the following options from the "Breakdown By" dropdown menu:
      • Client
      • Channel
      • Management  Unit
      • Geo Location
      • Country
      • Site
      • Vertical
      • Team Lead
      • None
      • MU Set
      • Agent Name

Agent Absenteeism Tab

The "Agent Absenteeism" dashboard mainly focuses on being able to present and pick agents and monitor their absenteeism activities. It is divided into three parts, an agent absenteeism detailed crosstab, day of week absenteeism trend, and an agent absenteeism trend.

To view the "Agent Absenteeism" report, follow these steps:

  1. Log into Vision.
  2. Navigate to: My Pod -> Agent Attendance & Absenteeism -> Absenteeism Reports.
  3. Select the Agent Absenteeism tab.
  4. Using the filters in the top-right corner, select the following:
      • Select Client.
      • Select MU Set.
      • Select Management Unit.
  5. You can narrow down your results further by using the filters to the left:
      • Select Site.
      • Select Country.
      • Select GEO Location.
      • Select Channel.
      • Select Team Lead.
      • Select Vertical.
      • Select Date Range.
  6. In the "Agent Absenteeism Detailed Crosstab" section, using the "Agent Name" dropdown menu, you can select the Agent Name(s) that you'd like included in the report.
  7. You can also hover just above the "Agent Absenteeism Detailed Crosstab" dropdown menus arrow where you'll find the Filter icon Filter_Icon.png. Using the Filter icon, you can select either Include Values or Exclude Values. This filter automatically defaults to Include Values for the "Agent Name" dropdown menu. 

Absenteeism Reporting Tool FYI Tab

  1. Log into Vision.
  2. Navigate to: My Pod -> Agent Attendance & Absenteeism -> Absenteeism Reports.
  3. Select the Absenteeism Reporting Tool FYI tab.
  4. This dashboard provides additional information and/or definitions related to the other dashboards found in "Absenteeism Reports".

VH Tab

This tab simply provides you with information regarding the latest version that you're viewing and what was updated last within the software.

  1. Log into Vision.
  2. Navigate to: My Pod -> Agent Attendance & Absenteeism -> Absenteeism Reports.
  3. Select the VH tab.
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